Russian Keys

The Fun Kiwi Guide to Cultural Intelligence

09 September 2014 Location: VICTORIA UNIVERSITY, Wellington Full
Dr Olga Suvorova

Director, Russian Keys Limited

Overview: Come join us in a fascinating tour across cultures and languages with our ‘un-lonely planet guide’ to intercultural communication. Globalisation, intermarriage and the communications revolution are all increasing the interaction between different nations and cultures. In this course, you will learn how to communicate effectively across cultures for things such as business, tourism or family life. You will also gain ideas about what not to do…
Target audience: This course is for anyone:
- who is interested in intercultural communication
- who loves international travel and experiencing other cultures
- who enjoys the diversity of different languages and cultures
- who has an international family who wants to be successful in working in multinational business and public environments.
Learning objectives: By the end of this course, participants will have:
- gained the ability to see the world through the eyes of other peoples and cultures
- learned ways to use this new knowledge to effectively live and work in different linguistic and cultural settings.
Course outline:
Session 1: Introduction to Cultural Intelligence (CQ)
Main terms, definitions and principles
‘Cultural smarts’ or the CQ role in our society
Milk sheiks in New Zealand or what to do when your rice is falling through the barbeque grill: cultural diversity in New Zealand and migrant cultural challenges
Whither Hobbitlandia? How New Zealand and New Zealanders appear in the eyes of non-New Zealanders
“I speak the language of love. That’s right, I speak Russian.” – Jarod Kintz: how national stereotypes influence our thinking
Session 2: War and peace of cultures and languages
Linguistics, culture and national security – perhaps the most secret part of the course
Conflict of civilisations and cultures: reason enough for the Third World War?
Lost in translation: useful phrases – common greetings, words of love and apology in different cultures and challenges when using them
“He says you’d better kill him, he ain’t gonna tell where the treasure is”: how to work effectively through an interpreter and stay alive
“In 500 years’ time … If English is to be then the only language left to be learned, it will have been the greatest intellectual disaster the planet has ever known.” David Crystal, linguist: foreign languages in New Zealand
Session 3: Multinational families in New Zealand: Linguistic and cultural barriers
Cultural clashes in multinational families in New Zealand – perhaps the most useful part of the course
When her ‘NO’ means ‘YES’: dating a person from another culture
Challenges of international marriages: it’s the neck that turns the head
“All I really need to know I learned in kindergarten”: New Zealand children in multicultural environments
Bilingual and bicultural children: shaping their minds and hearts for a better future
Session 4: Unlocking opportunities in the global economy: Cultural aspects
Doing business in multinational environment – perhaps the most practical part of the course
Working or studying overseas: cultural understandings and misunderstandings – how not to be a bull in a China shop
Helpful ‘to BEs’ when dealing with foreigners
Dressed the same but thinking differently: attitudes to various concepts in different cultures – time, money, beauty, women
Multinational influences and consumer behaviour, marketing your product overseas: cultural perspective
Session 5: Effective interactions across cultures in the public sector
CQ in politics and diplomacy – perhaps the most official part of the course
‘Today a penguin was not run over...’ versus a foreign military invasion: national priorities, social and mass media in modern multinational society
“11,623 Eskimos Can't Be Wrong!”: the ‘art’ of modern political techniques based on cultural differences and the porridge problem
Negotiating with foreigners: let the show begin – preparing for meetings, behaviour, etiquette, language and communication at meetings
Signs that your interpreter might be phony – Mr Bean and non-verbal communication: gestures in different cultures
Session 6: Creativity as a medium of intercultural communication
CQ and creativity – perhaps the most entertaining part of the course
International humour: politically incorrect jokes and black humour in some cultures and how to react or not
Colours, sounds and tastes in different cultures around the world: the most curious dishes and stories behind them; fascinating musical instruments and other insights into international cuisine, music, painting, fashion and literature
Hobbies around the world: very different ideas of ‘sport’ and recreation
Tourism: curious toponyms and what people find interesting about others when travelling
Course format: This series of two-hour lectures is held on Tuesday evenings over six weeks. There is a short break half-way through each session, and you are welcome to bring something to eat and drink if you wish.
Teacher: Olga Suvorova has a PhD in Cultural Anthropology from Moscow State University. She has extensive experience in working with international leaders in both the private and public sectors in New Zealand and Russia on cultural intelligence questions. Olga is married to a New Zealander and works in both New Zealand and Moscow.
For further information: Continuing Education, Victoria University of Wellington, PO Box 600, Wellington 6140. Phone 04 463 6556, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.